FAQS
General
What areas do you service?
We service Adelaide and surrounding suburbs across both commercial and residential cleaning.
What cleaning services do you provide?
We provide a wide range of services including commercial cleaning, residential cleaning, office cleaning, strata cleaning, medical cleaning, post-construction cleaning, end of lease cleaning, carpet cleaning, window cleaning, pressure washing and specialised cleaning services.
Are your cleaners insured?
Yes. Lucid Cleaning Group is fully insured for your peace of mind.
Do you provide free quotes?
Yes. We provide free, no-obligation quotes for all commercial and residential cleaning services.
How quickly can you start?
Depending on availability and scope, we can often commence services within a short timeframe following approval of your quote.
Residential Cleaning
Do you provide regular home cleaning?
Yes. We offer ongoing residential cleaning services tailored to your needs and schedule.
Do you offer one-off deep cleans?
Yes. We provide one-time deep cleaning services for homes, apartments and residential properties.
Do you offer end of lease cleaning?
Yes. We provide comprehensive end of lease cleaning services to help prepare properties for inspection and handover.
Do you clean carpets and upholstery?
Yes. We offer professional carpet steam cleaning and upholstery cleaning services.
Can I book recurring cleaning services?
Absolutely. We offer weekly, fortnightly, monthly and customised recurring cleaning schedules.
Commercial Cleaning
Do you provide office cleaning services?
Yes. We provide professional office cleaning services for businesses of all sizes.
Can cleaning be completed outside business hours?
Yes. We offer flexible scheduling, including after-hours, overnight and weekend cleaning services to minimise disruption to your operations.
Do you provide cleaning for retail stores, medical facilities and strata properties?
Yes. We work across a wide range of commercial environments including offices, retail stores, medical facilities, strata properties, hospitality venues and other commercial spaces.
Can you provide ongoing cleaning contracts?
Yes. We offer both casual and ongoing service agreements tailored to your operational requirements.
Do you provide your own equipment and cleaning products?
Yes. Our team arrives fully equipped with professional cleaning equipment and products required to complete the agreed scope of works.
Service & Quality
What makes Lucid different?
We combine professional cleaning expertise with responsive service, flexible scheduling and a commitment to delivering consistent, high-quality results across commercial and residential properties.
Are your cleaning services customised?
Yes. Every property is different, which is why we tailor our services to suit the specific requirements of each client.
Are your team members trained?
Yes. Our team members receive ongoing training to ensure services are delivered safely, efficiently and to a high standard.
What happens if I am not satisfied with the service?
Client satisfaction is important to us. If you have any concerns, please contact our team and we will work with you to address them promptly.
Do you provide emergency cleaning services?
Yes. We understand that urgent situations can arise without notice. Our team is available to assist with emergency cleaning requests and will make every effort to respond promptly. Call +61 450 071 734 for immediate assistance.
Do you provide 24/7 cleaning services?
Yes. We offer 24/7 cleaning support, including after-hours, overnight, weekend and emergency cleaning services. Contact us on +61 450 071 734 to discuss your requirements.
Pricing & Payment
How are your services priced?
Pricing is based on factors such as property size, service requirements, frequency and the scope of work. We provide tailored quotations to ensure transparent and accurate pricing.
Do you offer fixed-price service agreements?
Yes. Fixed-price service agreements may be available for ongoing services depending on the scope and frequency of work.
What payment methods do you accept?
We accept bank transfer and other standard payment methods depending on the service provided.
How do I request a quote?
You can request a free quote through our website, email or by contacting our team directly.